SPA POLICIES

Spa Policy and Cancellation Policy

We are a small salon and spa and  space can be limited. In order to provide you and other clients with excellent customer service and access to appointments, we have a 48-hour cancellation policy.

 Kindly review the booking and cancellation information below. Please note that by booking an appointment, you are accepting the conditions of our cancellation policy. We really appreciate your business and hope you have a relaxing experience with us.

Arriving

Please arrive 15 minutes early for your first appointment, and 5 minutes early for all other appointments. This will give you the necessary time to settle in and fill out any forms. In fairness to all of our clients, appointments will always begin as scheduled and any late arrivals may lose a portion of their treatment time.

Please turn your cell phone off when you arrive.

We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals by performing the most complete treatment possible in the time remaining. Unfortunately, arriving too late to perform a service will result in a cancellation.

Booking

When booking your spa package, you will be asked to provide a valid credit card number to reserve your appointment. Please note that a 25% deposit will be taken upon booking. The deposit will be applied to your account. If you cancel less than 48hours in advance the deposit is Non-Refundable. 

When booking any child care, you will be asked to provide a valid credit card number to reserve your appointment. Please note that no charges will be made to your credit card until your service is completed.

Upon completion, you will be able to pay for your services with your choice of Visa, MasterCard, debit or cash. We do no accept American Express. If you don’t have a credit card, you can pre-pay for your services in cash to hold your reservation.  This excludes all Tanning appointments.

Cancellations

If you need to cancel your spa package appointment, please call us (780) 960-3666 at least 48 hours in advance. If you do not notify us 48 hours in advance we will not refund your 25% deposit.  This gives us limited time to re-book other clients. Thank You for your understanding.

If you need to cancel your child care appointment, please call us (780) 960-3666 at least 24 hours in advance. If you do not notify us 24 hours in advance and you have booked child care a maximum fee of $10 will be charged to your credit card, as we staff according to the number of expected children.

Appointment Reminder

Please let us know if you need help remembering your appointment.

Parking

There is plenty of free parking in our large private lot.

Customer Satisfaction

We feel that every client deserves the highest level of satisfaction. Should you not be satisfied with your service please let us know immediately.  Our Salon also offers free touch-ups within the first week after any service should you not be completely satisfied. We would also appreciate your feedback.  Feedback surveys are available at our front desk or  download here to submit by email or in person. Alternatively, you may fill out the form on our contact page so that we can continue to make each and every visit, the very best.